Please understand that if you give your psychologist very short notice for your appointment change or cancellation, it is almost impossible for your psychologist to book another client to fill the vacant appointment. You delay your therapy, the appointment is left vacant even though other clients may have wanted that time, and your psychologist loses income and job satisfaction.

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If you need to postpone or cancel your appointment, please give Ballard Psychology on 0476 623 053 at least 48 hours notice, otherwise a fee will apply. If your postponement or cancellation notice is:​

• at least 48 hours before your appointment: Any deposit for the cancelled appointment will be added to the deposit of your next appointment. If you tell us that you no longer wish to continue therapy, Ballard Psychology will refund your deposit.

• between 1 hour and 48 hours before your appointment: a fee of $120 will apply.

• less than 1 hour before your appointment or failing to attend without notice: the full session fee will apply.

There is no Medicare or third party rebate for any late fee.