Heidi Health
How does it work?
Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.
Do I have to give consent?
Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.
You will be asked for written consent prior to your first session and then verbal consent thereafter. Consent / use of Heidi Health is OPTIONAL.
Who has access to my medical information?
Only your clinician! Heidi is compliant with the Australian Privacy Principles and the Privacy Act. Our information management systems are ISO27001 accredited for data security. Your data protection is our top priority.
Where is my data stored?
All data is encrypted, securely and confidentially stored on servers located within Australia to comply with local jurisdiction requirements.
How is my data used?
Our approach to data collection is threefold:
Be Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions.
Limit Collection: We only collect data that is essential for providing you our services or enhancing Heidi's effectiveness.
Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.
Our commitment ensures that every piece of information collected has a clear purpose, either to deliver a quality product/service or to improve Heidi's performance and accuracy
Do you store recordings of my appointment?
Conversations are transcribed simultaneously while they happen, meaning no audio recordings are ever stored. The written transcript is then edited to create a summary by Heidi Health AI. This document is then reviewed and edited by your clinician and the note is added to your PowerDiary Health Record as standard practice. The consent you give includes consent to delete the original and summarized transcript document from Heidi Health’s secure website. Clearing of these transcripts occurs 7 - 10 days after your session. No-one other than you clinician has access to them during that time.